Frequently Asked Questions

Where are you located?

We're located in Toronto, Canada and all websites will be hosted in our data cenetre here in Toronto.

What billing cycles do you offer?

You can choose a monthly, 1 year, 2 year or 3 year term. The longer the term you choose the cheaper the price. You can change your billing cycle at any time. All plans are set to auto-renew unless you request a cancellation.

Do you provide 24/7 technical support?

Yes, we provide 24/7/365 support through trouble tickets with a typical response time of 10min or less. You can call us any day including holidays! We can be reached at 1-88-973-4676. Our Phone Support is from 9am to 5pm EST. Ticket support is 24/7/365 and we also offer Live Chat support.

Do you offer a website builder with templates?

Yes! Our easy site builder comes with over 200 templates in various categories. Templates are mobile-ready and designed to make launching your website a breeze.

How long does it take to get my account setup?

We may call you to verify your order but is most cases you will get your activation email within minutes of signing up so you can start using your account immediately. Make sure you put a valid phone number you can be reached at to make activation quick and easy.

Do you offer a Money Back Guarantee?

Yes, We offer a full 30-day money back guarantee on all shared hosting and reseller hosting plans. If you're not satisfied we'll provide a full refund for hosting services minus the cost of the domain name registration.

Which Hosting Control Panel do you use?

At HostHero we use cPanel and WHM control panels. cPanel is the most popular hosting control panel giving you total control of your hosting account with no technical skills required. You can setup emails, check stats and tons more!

Do you allow SSH (shell access)?

Yes, we enable SSH on request, simply submit a ticket to have SSH access.

What forms of payment do you accept?

We accept Visa, MasterCard, as well as Visa debit cards. We also accept PayPal payments. We do not accept any offline methods of payment at this time.

Can I upgrade my hosting plan at a later stage?

Yes, you can switch between hosting plans at any time and our prices are pro-rated meaning you simply pay the difference of the new plan. Upgrades are instant between shared hosting plans and there is no downtime.

Do you put banners or pop-ups on my web pages?

No, we never change or tamper with your website. No ads or banners whatsoever.

How does the 1-click installer work?

All plans include Softaculous which is a 1-click installer for over 360 open-source scripts. Popular scripts include WordPress, Joomla, OpenCart, PrestaShop, Drupal and tons more!

How does the 'Free Domain' work?

We offer a free domain registration or domain transfer if you signup on a 1, 2 or 3 year billing cycle. We'll register or transfer your domain for free for the first year. Domains will then renew at the regular rates listed on our website. Domains are registered in your name and you retain full ownership.

Do you allow adult content on your servers?

We do allow certain types of artistic material. Please contact support for more information.

Can I use Active Server Pages (ASP) on my site?

No, we only use Linux Based Hosting Servers. ASP requires Windows Servers.