Frequently Asked Questions
Welcome to our FAQ where you can find answers to commonly asked questions about HostHero.
Which currency do you bill in?
All of our prices are listed in U.S. dollars. When paying with a credit card or PayPal, your bank will determine the exchange rate.
What billing cycles do you offer?
You can choose a monthly, 6 month, 1 year, 2 year or 3 year term. The longer the term you choose the cheaper the price. You can change your billing cycle at any time. All plans are set to auto-renew unless you request a cancellation.
Do you provide 24/7 support?
Yes, we provide 24/7/365 support through our ticket system with an average response time of 15 minutes or less. You can call us any day including holidays! We can be reached at 1-888-973-4376. Our Phone Support is from 9am to 5pm EST. Ticket support is 24/7/365 and we also offer Live Chat.
Do you offer a website builder with templates?
Yes! Our simple site builder comes with over 700 templates in multiple categories. All of the themes are mobile-ready and you can design and publish your website without any coding required.
How long does it take to get my account activated?
We may call you to verify your order but is most cases you will get your activation email within minutes of signing up so you can start using your account immediately. Be sure to put a valid phone number where we can reach you to expedite the process.
Do you offer a Money Back Guarantee?
Yes, We offer a full 30-day money back guarantee on all cloud hosting plans. If you're not satisfied we'll provide a full refund for hosting services minus the cost of the domain name.
Which Hosting Control Panel do you use?
At HostHero we use cPanel. cPanel is the most popular hosting control panel giving you full control of your cloud hosting account with no technical skills required. You can setup emails, upload files and tons more! Click here for a cPanel Demo.
Do you allow SSH (shell access)?
Yes, we enable SSH on request, simply submit a ticket to have SSH access enabled on your account.
What forms of payment do you accept?
We accept Visa, MasterCard, as well as Visa debit cards. We also accept PayPal payments. We do not accept checks or mail-in orders.
Can I upgrade my hosting plan at any time?
Yes, you can switch between cloud hosting plans at any time and our prices are pro-rated so you only pay the difference of the new plan. Upgrades are performed instanty between our cloud hosting plans.
Do you put banners or pop-ups on my web pages?
No, we never change or tamper with your website. No ads or banners whatsoever.
Do you offer anyShopping Carts?
Yes, we offer the OsCommerce shopping cart, CubeCart, PrestaShop, ZenCart and many more via our Softaculous one-click script installer that comes free with all accounts. All of our hosting plans are e-commerce ready.
How does the one-click installer work?
All hosting plans include Softaculous which is a 1-click installer for over 360 open-source scripts. Popular scripts include WordPress, Joomla, OpenCart, PrestaShop, Drupal and tons more.
How does the 'Free domain for life' work?
We offer a free domain registration or domain transfer if you signup on a 1, 2 or 3 year billing cycle. We'll register or transfer your domain for free and renew it each year for free as long as you remain a customer. Domains are registered in your name and you retain full ownership.
Do you allow adult content on your servers?
We do allow certain types of artistic material. Please contact our support team for more details.
Can I use Active Server Pages (ASP) on my site?
No, we only use Linux Based Hosting Servers. ASP requires Windows Servers.
What is the cost to renew my hosting plan?
Unlike other providers your price will NEVER increase with us. Your renewal will always be the same price you paid when you first signed up with us excluding any coupon codes. Locked in pricing is just one of the many advantages of hosting with HostHero.