About HostHero - Our story, staff and world-wide data centers

Our Story

HostHero is a privately owned web hosting provider located in Toronto, Canada. Since day one our goal has been to provide secure, reliable and user-friendly web hosting. There are thousands of hosting providers on the Internet and we found a few common issues such as out-sourced support, oversold servers and low performance hosting. We wanted to step up to the plate and address these issues with a proactive solution: No-outsourcing; Pooling resources in a cloud architecture; Using cPanel as a user-friendly interface for clients; phone, chat and ticket support systems and lastly a simple way to get your website online without headaches. Our clients range from entrepreneurs to business clients who need reliable hosting with real support 24/7. Our cloud hosting separates us from the rest of the pack. It's faster, more secure and enables you to host your website on the latest hardware and technology without breaking your bank roll. At HostHero we are always thinking of new and innovative ways to improve our services. Web hosting is our passion and we truly hope you will consider us as your web hosting provider.

Our Team

We've got a team of employees ranging from Level1 to Level3 techs, sales agents, billing staff and server admins with over a decade of experience. We've assembled a team of professionals who really have a passion for what they do. Working at HostHero requires dedication, great communication skills and experience in the industry. We have staff available via our free toll free number to answer any questions you may have and we also have a live chat system available to make things easier. Our entire staff from sales, support and billing are located in Toronto, Canada as we do not believe in out-sourcing any departments. We feel that having someone to speak with who works directly for HostHero allows our clients to feel at home. We are very proud to have all staff in-house as we are a tight knit family and will do everything in our power to make sure your hosting experience is friendly and hospitable.

Our Facility

HostHero utilizes 5 data centers in North America. We have servers in Dallas (central), Seattle (west) and Washington (east) in the United States. Our Canadian data center is located in downtown Toronto. We take security very seriously. Our datacenters are locked off and guarded, and can only be accessed by authorized HostHero staff. Monitored closed circuit televisions and 24x7x365 onsite security teams protect our data centers. The data center infrastructure includes environmental control (constant temperature and humidity maintenance, particulates filtration), fire suppression systems, redundant power sources and UPS backup, large capacity of multi-homed quality bandwidth, round the clock physical security (card entry, video monitoring of the facilities), and utilizes the fastest backbone carriers world-wide. When hosting with HostHero you can ensure that we use only the best brand name hardware and parts. Quality service is key in our industry and you can be confident when hosting with HostHero.

 

What Our Customers Say...

'Don't hesitate to use HostHero. Their quick setup and free domain are awesome. Their support was the main reason I switched from my old host. HostHero has a live chat feature which was very handy when I needed to speak with someone. I believe my site has finally found a good home!'